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Joep vs VoiceLabs

VoiceLabs is a Dutch AI receptionist for small businesses, Robin, with a page for restaurants beside eleven other sectors, which according to its own site answers the phone, WhatsApp and the website chat, sends a reservation link or notes the request for your team, and checks availability live with Rax Booker. Joep is an AI phone assistant made for hospitality only: it answers the phone for snack bars, cafeterias, pizzerias and restaurants and handles the order all the way to the receipt out of your printer and the payment, for one fixed price. Below you see where they meet and where they differ.

Facts checked on 30 October 2026

Joep vs VoiceLabs
Aspect	Joep	VoiceLabs
Price from	Joep: €100 per month; a year up front €1,080 (€90 per month).	VoiceLabs: Starter €119 per month (the site shows “Was €149”), Groei €249, Scale €499. Billed yearly, two months free.
Fixed price, whatever the minutes	Joep: YesNo charge per call, per minute or per order.	VoiceLabs: NoStarter has 1,000 call minutes, Groei 2,000 and Scale 4,000; above that €0.15 per minute, and €0.13 per SMS.
No setup fee	Joep: YesSnack bars set Joep up themselves, restaurants we set up together at no cost.	VoiceLabs: YesNo setup fee; you set Robin up yourself. A specific reservation integration falls under custom work.
Free trial	Joep: Partly7 days, without payment details, for snack bars, cafeterias and pizzerias. Restaurants start with a demo.	VoiceLabs: Yes14 days free, in every plan.
Phone orders on the receipt out of your own printer	Joep: YesYes. The order comes out of your own receipt printer at the counter, without a platform in between.	VoiceLabs: Not statedNot stated. The restaurant page names takeaway orders only as a problem, not as a feature; a POS integration is custom work.
Payment link to the caller	Joep: YesA Mollie payment link on WhatsApp, the money in your own account; the receipt only prints once it is paid.	VoiceLabs: PartlyThrough a general Mollie integration Robin can look up a payment status and share a payment link; for orders not stated.
Delivery address checked	Joep: YesBy postcode or distance, with delivery fee, minimum order and free delivery above an amount.	VoiceLabs: Not statedNot stated.
Takes reservations	Joep: YesDate, time, party size and allergies, with a confirmation by email to your guest.	VoiceLabs: PartlySends a reservation link or notes the request for your team; with Rax Booker, Robin checks availability live and sends a booking link by SMS.
Integration with your reservation system	Joep: NoNo. Joep records and confirms the reservation, but does not put it into Zenchef or Formitable.	VoiceLabs: PartlyRax Booker (availability live, booking through a link); Zenchef as a custom integration; OpenTable on request.
Several calls at once	Joep: YesYes, in every plan; nobody hears a busy tone at peak hours.	VoiceLabs: PartlyStarter: 1 call at a time. Groei: 3. Scale: 10.
WhatsApp and website chat	Joep: PartlyConfirmation and payment link on WhatsApp; Joep does not answer messages customers send themselves.	VoiceLabs: YesRobin answers WhatsApp and the chat on your website, in every plan, and sends confirmations and links by SMS or WhatsApp.
Listen back to calls	Joep: NoNo. Your portal shows how many calls and minutes there were.	VoiceLabs: PartlyA summary by email after every call and a dashboard; recordings or transcripts are not mentioned. From Groei, Robin remembers earlier calls.
Languages	Joep: PartlyDutch and English; German and French on request. Two languages active at once.	VoiceLabs: Partly“Multilingual customer conversations”; a number is not given.
Data in the EU	Joep: YesGDPR, data in the EU, a data processing agreement included with your subscription.	VoiceLabs: YesEuropean data centres and a data processing agreement with your company, according to the home page.
Made for	Joep: Snack bars, cafeterias, chip shops, pizzerias and restaurants.	VoiceLabs: Small businesses in twelve sectors, from dentist to housing association; restaurants are one of them.

Prices excl. VAT, as the provider showed them on the check date. "Not stated" means we did not find it on their site, not that it cannot be done.

Sources: www.voicelabs.nl, www.voicelabs.nl/prijzen, www.voicelabs.nl/voor-restaurants, www.voicelabs.nl/antwoordservice-kosten, www.voicelabs.nl/koppelingen, www.voicelabs.nl/koppelingen/rax-booker, www.voicelabs.nl/koppelingen/zenchef

Where VoiceLabs is strong

Three channels in one subscription: Robin answers the phone and WhatsApp and the chat on your website, with a summary by email after every call.
Low threshold: 14 days free, no setup fee, set up yourself from your website, cancel monthly.
A catalogue of 68 integrations, with a Rax Booker flow that checks availability during the call.
Trust: European data centres, a data processing agreement, an appearance on the NOS evening news, and cases with percentages from dentistry and fitness.

What Joep does differently

Orders from start to finish: the receipt out of your own printer, a Mollie payment link to your own account, and the receipt only once it is paid. VoiceLabs’ restaurant page names takeaway orders only as a problem, not as a feature.
Several calls at once in the one plan. With VoiceLabs, Starter takes one call at a time; for three at once on a busy Friday you need Groei, €249 per month. Joep: €100.
Joep records the reservation himself and confirms it by email; Robin sends a link or notes the request for your team.
Hospitality only: before the order Joep checks whether the address is in your delivery area, reads your menu from a PDF, a photo or an Excel file, and knows snack bars, cafeterias and pizzerias.

Who suits which?

VoiceLabs suits a venue that wants WhatsApp and the website chat answered as well as the phone, works with Rax Booker, or mainly wants a friendly receptionist who transfers calls and notes call-back requests. Joep suits a snack bar, cafeteria or pizzeria that wants its phone orders taken all the way to the receipt and the payment, and a restaurant that wants its phone answered for a fixed price, without a minute bundle and without a limit on calls at once.

Our verdict

VoiceLabs is a good general receptionist that answers more channels than Joep and is cheaper to try. For hospitality, Joep finishes the job: the order is not noted but printed and paid, the reservation is recorded rather than linked out, and the rush does not cost a pricier plan. Whoever wants WhatsApp and chat included picks VoiceLabs; whoever takes orders on the phone is better off with Joep.

Frequently asked questions

Does VoiceLabs take phone orders too, like Joep?

VoiceLabs’ site does not say so: the restaurant page names takeaway orders in the rush as a problem, but describes no ordering feature, no receipt and no payment link for orders; a POS integration falls under custom work. Joep puts the order on the receipt out of your own printer without a platform in between and, if you want, sends a Mollie payment link; the receipt only prints once it is paid.

What does VoiceLabs cost compared with Joep?

VoiceLabs costs €119 per month for Starter with 1,000 call minutes and one call at a time, €249 for Groei with 2,000 minutes and three calls at once, and €499 for Scale with 4,000 minutes and ten at once; billed yearly, two months are free. Extra minutes cost €0.15 and an SMS €0.13. Joep costs €100 per month or €1,080 per year, with no minute bundle and with several calls at once. Prices as on 30 October 2026; VoiceLabs shows its prices without saying whether VAT is included.

Does Joep answer WhatsApp and the chat on my website too, like VoiceLabs?

No. Joep sends your customer a confirmation and a payment link on WhatsApp, but does not answer messages customers send themselves, and has no website chat. If you want those channels answered by an AI, VoiceLabs is the better choice on that point.

Hear Joep yourself

Other comparisons

Joep is our own product. We compare as fairly as we can, with the other provider’s site as the source. Spotted a mistake, or has something changed? Mail support@joep.ai and we will correct it.