A chef holds a golden trophy in his kitchen

Joep vs Hebtrek

Hebtrek is a Dutch online ordering platform for takeaway and delivery with its own POS and, recently, an AI phone service which, according to its own site, takes orders from your Hebtrek menu, checks the delivery address and puts the order into the Hebtrek system. Joep is a standalone AI phone assistant for snack bars, cafeterias, pizzerias and restaurants: it only takes over the phone, prints the receipt on your own printer and arranges the payment, while you keep your POS and your delivery platforms. Below you see where they meet and where they differ.

Facts checked on 28 October 2026

Joep vs Hebtrek
Aspect	Joep	Hebtrek
Price from	Joep: €100 per month; a year up front €1,080 (€90 per month).	Hebtrek: Phone service €15 per month plus €49 activation, settled weekly on your Hebtrek invoice.
Fixed price, whatever the minutes	Joep: YesNo charge per call, per minute or per order.	Hebtrek: No€0.20 per call minute, rounded up. At 300 minutes a month €75, at 425 minutes about €100, at 600 minutes €135.
No charge per order	Joep: YesNone, not for the orders Joep takes either; your delivery platforms stay what they are.	Hebtrek: NoOn the ordering platform 8% commission plus €0.48 per order with your own delivery (28% if Hebtrek delivers); on the Hebtrek POS €0.12 to €0.24 per order rung up.
No setup fee	Joep: YesSnack bars set Joep up themselves, restaurants we set up together at no cost.	Hebtrek: No€49 one-off for the number and the configuration of the phone service; the platform itself without setup costs.
Free trial	Joep: Partly7 days, without payment details, for snack bars, cafeterias and pizzerias. Restaurants start with a demo.	Hebtrek: Not statedNot stated.
Phone orders on the receipt out of your own printer	Joep: YesYes. The order comes out of your own receipt printer at the counter, without a platform in between.	Hebtrek: PartlyYes, through the Hebtrek system: the order lands in the Hebtrek POS and the kitchen receipt prints; any ESC/POS printer works. Whether the order also reaches another POS is not stated.
Payment link to the caller	Joep: YesA Mollie payment link on WhatsApp, the money in your own account; the receipt only prints once it is paid.	Hebtrek: Not statedFor phone orders not stated. The platform collects online through iDEAL and card.
Delivery address checked	Joep: YesBy postcode or distance, with delivery fee, minimum order and free delivery above an amount.	Hebtrek: YesYes, the assistant checks whether the delivery address is in your delivery area, and can look up the status of an order.
You keep your own POS and delivery platforms	Joep: YesYes. Joep only takes over the phone; your POS, Thuisbezorgd or Uber Eats stay as they are.	Hebtrek: PartlyYou switch the phone service on from your Hebtrek dashboard and it reads the menu from the Hebtrek system. Integrations with SIDES, Cashdesk, Deliverect and WIWO are named.
Online ordering system included	Joep: NoNo. Joep is a phone assistant, not an ordering platform.	Hebtrek: YesYes, its own ordering site and app, with the lowest commission in the Netherlands according to its own site.
Takes reservations	Joep: YesDate, time, party size and allergies, with a confirmation by email to your guest.	Hebtrek: Not statedNot stated.
Several calls at once	Joep: YesYes, nobody hears a busy tone at peak hours.	Hebtrek: Not statedNot stated.
Confirmation to the customer	Joep: YesOn WhatsApp, with the payment link and the expected time; the venue can send “ready later” with one click.	Hebtrek: Not statedNot stated.
Languages	Joep: PartlyDutch and English; German and French on request. Two languages active at once.	Hebtrek: YesDutch, English and German as standard, detected automatically.
Cancel monthly	Joep: YesYes, monthly; the yearly plan runs a year.	Hebtrek: NoThe platform runs 24 months and renews unless you cancel 3 months ahead; a separate term for the phone service is not stated.
Made for	Joep: Snack bars, cafeterias, chip shops, pizzerias and restaurants.	Hebtrek: Restaurants, snack bars and shops with takeaway and delivery; 950+ venues according to the site.

Prices excl. VAT, as the provider showed them on the check date. "Not stated" means we did not find it on their site, not that it cannot be done.

Sources: www.hebtrek.nl/telefoonservice, www.hebtrek.nl/kassasysteem, www.hebtrek.nl/online-bestelsysteem-restaurant, www.hebtrek.nl/aanmelden, www.hebtrek.nl/pos-koppeling, www.hebtrek.nl/alternatief-voor-thuisbezorgd

Where Hebtrek is strong

Everything from one system: the menu, the allergens, the delivery area and the order status come from the Hebtrek platform, and the order goes to the POS and the kitchen receipt by itself.
Cheap to start: €15 per month plus €0.20 per minute, operational within minutes, with an 085 number or your own ported number.
Three languages as standard (Dutch, English and German), 24/7, and transfers to the venue.
A complete ordering platform underneath, with 950+ venues and a lower commission than the big delivery platforms, according to its own comparison.

What Joep does differently

Independent of any platform: Joep only takes over the phone. You keep your POS, your receipt printer, Thuisbezorgd or Uber Eats, and no commission per order is added.
The payment is built in: a Mollie payment link on WhatsApp to your own account, and the receipt only once it is paid. With Hebtrek, payment of a phone order is not stated.
One fixed price without a 24-month contract. The break-even point is around 425 call minutes a month: below it Hebtrek’s phone service is cheaper, above it Joep. A busy snack bar with 600 minutes pays Hebtrek €135 a month plus €49 once, Joep €100.
Reservations, several calls at once and a WhatsApp confirmation to the customer: standard with Joep, not stated on Hebtrek’s site.

Who suits which?

Hebtrek suits a venue that is looking for an ordering platform with its own POS anyway and wants the phone answered cheaply on the side, within that same system. Joep suits a snack bar, cafeteria or pizzeria that is happy with the POS and the delivery platforms it has and only wants to hand over the phone: order on the receipt, payment arranged, for a fixed price and cancellable monthly.

Our verdict

Hebtrek and Joep are the only two that put a phone order on a receipt, and that is where the resemblance ends. Hebtrek is a platform of which the phone service is one part: cheap if you get few calls and are with Hebtrek anyway, with a 24-month contract and commission per order. Joep is the standalone assistant: one fixed price, the payment included, and everything you already have stays in place. Whoever wants the whole platform picks Hebtrek; whoever only wants to hand over the phone is better off with Joep.

Frequently asked questions

What does Hebtrek’s phone service cost compared with Joep?

Hebtrek charges €49 activation, €15 per month and €0.20 per call minute, rounded up; at 600 minutes a month that is €135. On top come the platform’s costs if your orders run through it: 8% commission plus €0.48 per order with your own delivery. Joep costs €100 per month or €1,080 per year, with no charge per minute or per order. All prices excl. VAT, as on 28 October 2026.

Can I use Hebtrek’s phone service without the ordering platform?

According to the site you switch the phone service on from your Hebtrek dashboard and the assistant reads the menu from the Hebtrek system; whether the service can be used apart from the platform is not stated. Joep works independently of any platform: you add your menu as a PDF, a photo or an Excel file, and the receipt comes out of your own printer.

Does Joep put the order into my POS too, like Hebtrek?

Joep prints the order on your own receipt printer at the counter; the order does not go into your POS system. With Hebtrek the phone order lands in the Hebtrek POS, and the site names integrations with SIDES, Cashdesk, Deliverect and WIWO. If you work with such a POS and want the order in there, Hebtrek is the better choice on that point.

Hear Joep yourself

Other comparisons

Joep is our own product. We compare as fairly as we can, with the other provider’s site as the source. Spotted a mistake, or has something changed? Mail support@joep.ai and we will correct it.