Joep takes every phone order. Processed at once.

No. Joep speaks in ordinary sentences, asks one question at a time and waits for the answer, like a colleague on the phone. You pick the voice, whether he is formal, neutral or casual, and what he says when he answers. Joep does always say honestly that he is an AI assistant: that is required, and customers appreciate it. Want to hear it? Do a test call and Joep rings you within a minute.

Yes. Joep knows your menu with sizes, toppings and extras, and asks on when something is unclear: which size, which half, which extras. What he notes is exactly what goes on the receipt, so the kitchen never has to guess. Gluten-free dough, extra cheese or a pizza without onions all land on the right dish too.

You choose. Paying on pickup or delivery, cash or card, works as it does now: Joep puts it on the receipt and nothing else changes. If you want customers to pay up front, Joep adds a payment link to the WhatsApp confirmation. For that you connect your Mollie account once, and the money lands in your own account. The receipt then only prints once it is paid, so you never make anything for nothing.

Yes. Joep only answers your phone; your delivery platforms keep working as they do now. The difference is the cost: on an order that comes in through your own number you pay no commission and no platform fees, only your fixed monthly amount. The more customers call you directly, the more you keep. So put your phone number large on your menu, your website and your social media.

You try Joep for 7 days for free, with no payment details up front. So nothing is ever charged unless you choose it. If you like Joep, you pick a plan in your portal: €100 per month, cancel monthly, or a year up front with 10% off. If you pick nothing, Joep stops answering after the trial; switch the forwarding off and your calls go back to your own phone. Your settings and menu are kept for another two weeks, so you can still start in that time without setting everything up again.

A Windows computer at the counter and a thermal receipt printer, like most venues already have. On the computer you install the Joep app, from the Microsoft Store or through our installer. A network printer connects by its IP address, a USB printer through the maker’s driver. Then you print a test receipt and you are done. Nearly every printer that speaks ESC/POS works, and that is almost every thermal printer. Not sure about yours? Mail support and we will look with you.

No. You keep your own number and your customers notice no difference. You get a Joep number from us and forward your number to it, with your phone provider or on your handset. That takes a few minutes. Only want to forward when you do not pick up yourself, or only at busy times? Your provider can set that too. Switch the forwarding off and you answer yourself again.

You put the new menu in your portal: a PDF, a photo or an Excel file, or you type it in, one dish per line with its price. Joep reads the menu and lays it out for a check, with every dish, size, topping, price and extra. Once the menu is approved, Joep works with it and names the new dishes and prices. Changes again later? You do exactly the same.

Dutch and English, and German and French on request. In your portal you pick a main language and a second one. Joep answers in the main language; if he notices a caller does not speak it, he switches to the second. That way he also helps tourists and customers who speak another language, with nothing for you to do.

Joep knows your menu, prices, opening hours and delivery rules, and answers questions about them himself. If a customer asks something outside that, Joep says so honestly and notes a call-back request with name and phone number. You hear about it at once. For topics you choose yourself, such as complaints or large orders, Joep puts the customer straight through to your number. You set both up in your portal.

Joep processes only what is needed to handle an order: the customer’s name and phone number, the address for delivery and the order itself. Joep is GDPR-proof and a data processing agreement comes with your subscription as standard. Joep says on every call that he is an AI assistant, as the EU AI Act requires. The privacy statement and the data processing agreement are on this site.